Who is a Desktop Support Engineer?

4 minute read
Desktop Support Engineer

A Desktop Support Engineer is a qualified IT professional well-versed in handling small-scale as well as advanced IT concerns and issues. Varied organisations ranging from boutique companies to large-scale enterprises require such individuals to ensure the smooth functioning of their day-to-day operations. They work as part of the technology or IT helpdesk or service departments typically reporting to the Systems Engineer or Senior Engineer. If you have gained expert knowledge in the vast arena of Information Technology, you might be the right fit for this career. Here is a detailed blog on the roles and responsibilities of a Desktop Support Engineer as well as the qualifications you need to fulfil in order to apply for this job profile.

Primary Responsibilities of a Desktop Support Engineer

When it comes to the list of job responsibilities of a Desktop Support Engineer, it involves almost everything from periodic maintenance to handling individual systems and network queries. Many desktop support professionals also work in rigorous day and night shifts, depending on the needs of the company. Further, some jobs may also include resolution of customer support queries and issues related to the product. Below we have elaborated some of the key responsibilities of a Desktop Support Engineer:

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Technical Troubleshooting

The quintessential feature of a Desktop Support Engineer’s job profile is to conduct troubleshooting operations on devices, network or any other supporting system. Common issues include device malfunction, connectivity problems, data issues, amongst others.

Installing New Software & Testing and Updation of Pre-existing Software

Computer programs and applications need to be regularly updated to ensure the smooth running of their operating systems. This not only involves periodic renewal of computer applications, network mechanisms and software but also of upgradation of the related hardware equipment.

Oversee Computer Networks

Networks are indispensable to the working of any organisation, especially a software-based company. Network systems, be it interconnected or online, are prone to issues which must be solved immediately in order to minimise any delay in the daily operations. Common network-related issues include bad connectivity, device replacement and overloading that are majorly tackled by a Desktop Support Engineer.

Client Servicing

In addition to the above responsibilities, some desktop support jobs also require individuals to converse, understand and fulfil client-based requests. Mainly software-related companies receive a huge number of client service requests including device malfunctioning, part replacement, accessory issues and much more.

Regulation Policy Adherence

Desktop Support Engineers are required to adhere to regulations and policies of the company in terms of client servicing and devices amongst others. In addition to company policies, higher-level jobs may also require you to follow governmental and international regulations related to cybersecurity, privacy and hacking.

Other Responsibilities

Apart from the above primary responsibilities, a desktop support engineer may also be required to fulfil a few additional responsibilities such as,

  • Testing Alternative Pathways to Resolve an Issue
  • Record Technical issues
  • Resolve User tickets
  • Train End users/Consumers
  • Device Maintenance
  • Handle Daily Technical Queries

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Similar Jobs

The IT and Computer industry offers a plethora of career opportunities to those who are knowledgeable about computing technologies and data analytics. Here is a list of job profiles that are quite similar to that of a Desktop Support Engineer:

  • Network Engineer
  • Application Support Specialist
  • IT Engineer
  • Technology Support Specialist
  • Help Desk Operator
  • Maintenance Engineer
  • Technician
  • Software Engineer

Qualifications Required to Become a Desktop Support Engineer

High degree of technical, computer and software knowledge is essential to apply for the profile of a Desktop Support Engineer. Further, different companies and job levels require an associated background and some may even require a few years of industry experience. Further, to pursue this career profile, you need to be knowledgeable about the following fields:

  • Business Systems Engineering
  • Computer Software Development
  • Software Engineering
  • Computer Science
  • Computer Networking
  • Business Information Technology
  • Internet Engineering
  • Computer Application

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Below mentioned are a few essential skills that employers look for in the potential candidates applying for the job of a Desktop Support Engineer:

  • Advanced Technical knowhow of IT and computer science 
  • Programming Knowledge (desired)
  • Network Security knowledge
  • Working in a time-bound environment
  • Ability to prioritise and balance conflicting demands
  • Strong communication skills
  • Problem Solving Skills
  • Cloud Platform Familiarity
  • Operating Systems Knowledge
  • Other Supporting Devices Knowledge
  • Advanced Multitasking Skills

Also Read: Computer Courses List

Computer systems and networks attract scores of young computer science graduates who are looking for lucrative opportunities as well as rapid career advancements. If you are planning to enter this field but are unsure whether it suits you, our Leverage Edu experts are here to help you in sorting out your interests and aspirations to find the ideal career profile in the vast domain of Information Technology.

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