What is the Full Form of CTI?

The full form of CTI is Computer Telephony Integration. It refers to any technology that allows computers and telephones to connect. This technology, which is mostly employed in call centres, is typically used to describe desktop interactions that boost the productivity of human agents. In other words, these choices eliminate the need for a landline and offer more features than traditional phone systems. Instead, you can utilise programmable call settings to get important client information and manage call flow remotely.

You may combine different contact options, such as SMS texting, faxing, live chat, and more, into a single interface thanks to its centralised communication hub. Information is accessible even to computers. Moreover, you can use the dashboard to access your CRM system and monitor significant data and KPIs.

What are the Features of CTI?

1. Screen Popping: Examples of call information display include caller identification (ANI), number dialled (DNIS), and screen pop on an answer. This usually involves searching for the caller’s data in a commercial program.
2. Dialling: Power dialling, predictive dialling, and preview dialling are examples of automatic and computer-controlled dialling.
3. Phone Control: Phone Control includes feature control (DND, call forwarding, etc.) as well as call control (answer, hang up, hold, conference, etc.).
4. Transfers: Coordinated phone and data transfers between two parties are referred to as transfers (for instance, passing on the Screen pop with the call).

Also Read: What is the Full Form of ETO?

Other Full Forms of CTI

The long form of CTI which is Computer Telephony Integration is applicable in a specific field only. There are other possible full forms of CTI with meanings meant for different fields such as:

• CTI Full Form in Police: Commercial Tax Inspector
• CTI Full Form in Government Salary: Cost To Individual
• CTI Full Form in ITI: Craftsmen Training Institute
• CTI Full Form in Railway: Chief Ticket Inspectors
• CTI Full Form in India: Central Training Institute for Instructors

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