IRCTC full form is Indian Railways Catering and Tourism Corporation. The Indian Railway Catering and Tourism Corporation (IRCTC) is a division of the Ministry of Railways that manages Indian railway catering, online ticketing, and tourism operations. Because the IRCTC headquarters are in New Delhi, India, train tickets and hotel accommodations can be booked online through their website, www.irctc.co.in.
Mission and Objectives of IRCTC
Table of Contents
The mission and objectives of IRCTC (full form Indian Railways Catering and Tourism Corporation) are given below:
Mission
Better industrial approaches in train catering, transport, hospitality, and tourism will improve and promote customer service and facilitation.
Objectives
- To be a user-friendly organisation.
- Create the most efficient use of resources and improve human resource performance.
- Advance and integrate into a very effective agency catering service.
- Make use of public-private partnerships to create new economic prospects. Expand
- High values, principles of business ethics, quality management, and cost-cutting procedures.
Advantages and Disadvantages of IRCTC
Like every other organization, IRCTC has its own set of advantages and disadvantages. Check them below:
Advantages
- It accepts online ticket payments using Net Banking, Debit and Credit Card.
- For frequent travellers, it offers a Travel Card.
- The one-of-a-kind service is offered for train reservations.
- Tatkal ticket booking is possible.
- It also includes a flight booking feature.
- Informs the ticket status-checking service about the availability of seats.
Disadvantages
- Because so many consumers use this website to purchase tickets, it occasionally does not respond well or hangs due to high traffic.
- After completing the whole form for ticket booking, an issue with the payment gateway may occur. Without issuing a ticket, money is removed from your account.
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