27 March: IELTS Writing Task 1 – Write a letter to the company manager to thank the employee. 

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27 March: IELTS Writing Task 1 - Write a letter to the company manager to thank the employee. 

Q- You lost an item while travelling on a bus. An employee of the bus company assisted you in recovering your lost item. Write a letter to the company manager to thank the employee. 

In your letter 

  • describe what you lost and why it was important to you 
  • how the employee helped you find it 
  • and explain how you felt after recovering it. 

Ans- Dear Sir/Madam,

I am writing to express my gratitude to one of your employees who went above and beyond to help me recover my lost item during a recent bus journey. I would like to commend the excellent service provided by your employee and express my heartfelt appreciation.

During my journey on one of your buses last week, I lost my wallet containing my ID, credit cards, and some cash. As you can imagine, this was a very stressful situation for me, and I was extremely worried about how I would manage without my important belongings.

Fortunately, one of your employees, named John, was quick to notice my distress and offered to help me find my lost wallet. He took the time to listen to my concerns and provided me with reassurance and support throughout the process. John demonstrated exceptional customer service skills by using his communication skills and quick thinking to track down my lost wallet. He checked with other passengers and even reviewed CCTV footage to locate my lost item, which was eventually found in the back of the bus. He then handed it back to me, ensuring that all my belongings were intact.

The relief and gratitude I felt after recovering my lost wallet were overwhelming. It would have been an enormous inconvenience to replace all my lost items, and I cannot thank John enough for his efforts. His exceptional customer service skills and willingness to help a customer in need are truly commendable.

Once again, thank you for having such a dedicated and supportive employee in your team. John’s actions have left a lasting impression on me, and I will not hesitate to recommend your bus company to anyone based on the excellent service I received.

Yours faithfully,

Amyra Sandez

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