Letter to M/s Oxford Publishing House London Complaining that Books Sent by Them were not Those You had Ordered

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Letter to M/s Oxford Publishing House London Complaining that Books Sent by Them were not Those You had Ordered

Letter to Ms Oxford Publishing House London complaining that books sent by them were not those you had ordered: As a student, it is important to maintain clear communication and resolve issues efficiently. In our daily lives, we often encounter problems that need to be addressed promptly and effectively. One such issue can be receiving the wrong order, whether it is books, materials, or any other items. If you have recently faced such a situation, where the books sent by a supplier are not the ones you had ordered, you can write a letter to the concerned company to express your concerns.

Outline for Letter to M/s. Oxford Publishing House London Complaining that Books Sent by Them were not Those You had Ordered

Letter to M/s. Oxford Publishing House London Complaining that Books Sent by Them were not Those You had Ordered

Letter to M/s. Oxford Publishing House London Complaining that Books Sent by Them were not Those You had Ordered: Sample 1

123, Green Street,
Lodhi Colony,
New Delhi, 110001

6th December 2024

M/s. Oxford Publishing House
20, Oxford Street
London, UK

Dear Sir/Madam,

I am writing to bring to your attention an issue I encountered with my recent order placed with your publishing house. On 1st December 2024, I placed an order (Order No: 24568) for the following books:
1. Advanced Physics for Engineers
2. Modern English Literature
3. The History of Science

However, upon receiving the parcel on 4th December 2024, I noticed that the books sent were not the ones I had ordered. Instead, the following books were received:
1. Introduction to Mathematics
2. Classical Literature in the 19th Century
3. Basic Principles of Chemistry.

This mix-up has caused considerable inconvenience, as I require the correct books for my upcoming exams. I kindly request that you look into this matter and send the correct books at the earliest. I would also appreciate it if you could arrange for the return of the incorrect books.

I hope for a quick resolution of this issue and look forward to your prompt response.

Yours faithfully,
Rohit Sharma
Student, Department of Physics
Delhi University

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Letter to M/s. Oxford Publishing House London Complaining that Books Sent by Them were not Those You had Ordered: Sample 2

456, Blue Lane
Mumbai, 400002

7th December 2024

M/s. Oxford Publishing House
10, King’s Road
London, UK

Dear Sir/Madam,

I hope this letter finds you well. I am writing to inform you of a mistake with my recent order (Order No: 18742) placed on 2nd December 2024. I had ordered the following books:
1. Environmental Studies: A Global Perspective
2. Introduction to Psychology
3. The Art of Programming

However, when I received the parcel on 5th December 2024, I found that the books I had received were completely different from those I had ordered. The incorrect books sent to me are:
1. Fundamentals of Chemistry
2. Classical Music Theory
3. History of Modern Art

This has created a significant inconvenience as I urgently need the correct books for my studies. I kindly request that you send the correct books at your earliest convenience and advise on how to return the incorrect ones.I look forward to your prompt action in resolving this matter.

Yours faithfully,
Anjali Mehta
Student, Department of Environmental Science
University of Mumbai

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Letter to M/s. Oxford Publishing House London complaining that books sent by them were not those you had ordered: Sample 3

789, Maple Avenue
Chennai, 600100
6th December 2024


M/s. Oxford Publishing House
Oxford University Press
London, UK


Dear Sir/Madam,

I am writing to bring to your notice an issue with my recent order (Order No: 30985) placed on 3rd December 2024. I had ordered “Advanced Calculus for Engineers”, “Modern World History”, and “The Theory of Relativity”

However, when the package arrived on 5th December 2024, I discovered that the books sent were not the ones I had ordered. I received “Linear Algebra and Its Applications”, “Introduction to European History”, and “Basic Physics Concepts”. This mix-up has caused inconvenience, as I urgently require the correct books for my academic work. I request that you kindly send the correct books as per my original order and arrange for the return of the incorrect ones.

I would appreciate your prompt attention to this matter and look forward to your swift response.

Yours faithfully,
Karthik Reddy
Student, Department of Engineering
Indian Institute of Technology, Chennai

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FAQs

Q1. What should I include in my letter to Ms Oxford Publishing House London complaining that books sent by them were not those you had ordered?

In your complaint letter, include your order number, the books you ordered, the books you received, and a clear explanation of the issue. Also, request a solution, like receiving the correct books or returning the incorrect ones.

Q2. How should I address the company in my letter?

If you don’t know the name of the person responsible, you can simply address the letter to “Dear Sir/Madam” or “To Whom It May Concern.” If you know the department, you can address it to that specific team.

Q3. How formal should my complaint letter be?

Your complaint letter should be formal and polite. Clearly explain the problem while maintaining a respectful tone, as this will help resolve the issue more effectively.

Q4. What if I don’t have a receipt for my order?

If you don’t have a physical receipt, you can include other details such as the order number, the date of purchase, and any emails or confirmation messages you received. This will help the company locate your order in their system.

Q5. How long will it take to get a response to my complaint letter?

Response times vary, but most companies respond within a week or two. If you don’t hear back in a reasonable time, you can follow up with another polite letter or email.

Q6. Can I return the incorrect books?

Yes, most companies allow you to return incorrect items. Your complaint letter should request guidance on how to return the wrong books and whether you will be responsible for shipping costs.

Q7. Can I request a refund instead of a replacement book?

Yes, you can request a refund instead of a replacement if the books you received are not what you ordered. Make sure to clearly state this in your complaint letter, and inquire about the refund process.

Q8. Should I send the Letter to Ms Oxford Publishing House London complaining that books sent by them were not those you had ordered by email or traditional mail?

It’s often quicker to send the letter by email, especially if the company offers email support. However, if you prefer, you can send a printed letter via traditional mail. Be sure to use the contact method specified by the company for complaints.

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