Many applicants may need help with their Canada visa application process. But not to worry there are many official routes that the applicants can use to connect to IRCC and get updates about their applications. As IRCC, is trying to reduce these delays, long waiting periods are widespread during this process.
The client support centre of IRCC handles a huge number of correspondences through various channels. As per the data available, in the year 2022, between April and October, a total of 8.3 million inquiries were attended including both phone and email. This number is expected to increase in the following years.
Webform is an online form that the department of IRCC uses to answer any queries regarding the application of specific individuals. This platform is used only when the applications have exceeded their processing times or when important details are required to be updated in the application. Approximately it takes 30 days to receive a response from IRCC.
The IRCC can also be connected through email but to a limited extent. This method is specially used when the candidates have technical or general questions regarding the department. But IRCC suggests checking the popular questions webpage before contacting the department through email.
Email ID for:
General Questions: firstname.lastname@example.org
Technical Question: email@example.com
Usually, it takes 2-5 days to get a response from IRCC over the email.
The final mode of connection to connect the IRCC is via phone but this option is only available for those within Canada. Both automated and human-operated phone lines are available with IRCC. The client support center agent is available from Monday to Friday from 8 AM to 4 PM (available both in English and French for general and specific queries). On the other hand, the automated telephone service is available 24 hours 7 days a week (applicants can check the status of their application and listen to pre-recorded information about IRCC programs.