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CBSE NCERT Solutions for Class 10 Economics Chapter 5 Notes: Consumer Rights aims to provide students with insightful solutions. Our subject matter experts have offered simple and accurate answers for the exercises in the economics book of Class 10.
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NCERT CBSE Class 10 Economics Chapter 5 Notes: Consumer Rights Notes
Exercises
| 1. Why are rules and regulations required in the marketplace? Illustrate with a few examples. Ans. Rules and regulations are necessary in the marketplace to ensure fair practices and protect consumers from exploitation. For example: – Price Regulation: Prevents sellers from charging unfair prices during emergencies (like natural disasters). – Quality Standards: Ensure products meet safety and quality criteria (e.g., ISI mark on electrical appliances). – Advertising Standards: Prevent misleading advertisements that can deceive consumers. 2. What factors gave birth to the consumer movement in India? Trace its evolution. Ans. The consumer movement in India arose due to factors like: Exploitative Practices: High prices, adulteration, and unfair trade practices.Lack of Information: Consumers were often unaware of their rights and product details. Lack of Redressal: Difficulty in seeking compensation for faulty products. Its evolution includes the formation of consumer organizations, the enactment of laws like the Consumer Protection Act 1986, and ongoing efforts to educate and empower consumers. 3. Explain the need for consumer consciousness by giving two examples. Ans. Consumer consciousness is essential for making informed decisions and safeguarding rights. For instance: Food Safety: Being aware of food labels and expiration dates prevents consuming expired or harmful products. Financial Services: Understanding the terms and conditions of loans helps avoid falling into debt traps or frauds. 4. Mention a few factors that cause the exploitation of consumers. Ans. A few factors that cause the exploitation of consumers include: Lack of Information: Consumers are unaware of product details or market prices. Monopoly Power: Dominant companies may dictate prices or reduce product quality. False Advertising: Misleading claims can deceive consumers into purchasing substandard goods.Complex Redressal Process: Difficulty in seeking compensation or legal action against exploitation. 5. What is the rationale behind the enactment of Consumer Protection Act 1986? Ans. The Consumer Protection Act 1986 aims to safeguard consumer rights by providing mechanisms for quick and effective redressal of consumer disputes. It empowers consumers and encourages fair trade practices. 6. Describe some of your duties as consumers if you visit a shopping complex in your locality. Ans. The duties as consumers if you visit a shopping complex in the locality include: Checking Prices: Ensure prices are fair and as advertised. Examining Products: Inspect for quality, expiration dates, and certification marks like ISI or Agmark. Demanding Bills: Collect cash memos or receipts to ensure proof of purchase.Reporting Issues: Inform authorities about misleading advertisements or poor service. 7. Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why? Ans. Look for Agmark on the honey bottle, ensuring it meets quality standards for purity. For the biscuit packet, check for ISI mark, ensuring it complies with safety and quality norms. 8. What legal measures were taken by the government to empower the consumers in India?Ans. The government established Consumer Protection Councils and enacted the Consumer Protection Act 1986, providing forums for redressal of consumer grievances and promoting consumer rights. 9. Mention some of the rights of consumers and write a few sentences on each. Ans. Some of the rights of consumers include: Right to Safety: Consumers have the right to be protected from hazardous goods or services that may threaten their health or life. Right to Information: Consumers should have access to complete information about products and services, including ingredients, prices, and expiry dates. Right to Choose: Consumers have the freedom to select from a range of products and services at competitive prices. Right to Redressal: Consumers can seek compensation or replacement for goods or services that do not meet specified standards. Right to Consumer Education: Consumers have the right to be informed about their rights and responsibilities as consumers. Right to Representation: Consumers’ interests should be represented in policies and decisions affecting them. 10. By what means can the consumers express their solidarity? Ans. Consumers can express solidarity by forming consumer groups or associations, participating in consumer movements, and supporting advocacy for consumer rights and protections. 11. Critically examine the progress of the consumer movement in India. Ans. The consumer movement in India has made significant strides in raising awareness, establishing redressal mechanisms, and advocating for consumer rights. However, challenges like slow legal processes and persistent exploitation require ongoing efforts. |
12: Match the following:
| Section A | Section B |
| Availing details of ingredients of a product | Right to safety |
| Agmark | Dealing with consumer cases |
| Accident due to a faulty engine in a scooter | Certification of edible oil and cereals |
| District Consumer Commission | Agency that develops standards for goods and services |
| Food fortification | Right to information |
| Consumers International | Global level institution of consumer welfare organisations |
| Bureau of Indian Standards | Addition of key nutrients to staple food |
| Solutions: (i) Availing details of ingredients of a product – (e) Right to information (ii) Agmark – (c) Certification of edible oil and cereals (iii) Accident due to faulty engine in a scooter – (a) Right to safety (iv) District Consumer Commission – (b) Dealing with consumer cases (v) Food fortification – (g) Addition of key nutrients to staple foods (vi) Consumers International – (f) Global level institution of consumer welfare organizations (vii) Bureau of Indian Standards – (d) Agency that develops standards for goods and services |
13. Say True or False.
(i) COPRA applies only to goods. (ii) India is one of the many countries in the world with exclusive authorities established for redressing consumer disputes. (iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Commission. (iv) It is worthwhile to move to consumer commissions only if the damages incurred are of high value. (v) Hallmark is the certification maintained for standardization of jewelry. (vi) The consumer redressal process is very simple and quick. (vii) A consumer has the right to get compensation depending on the degree of the damage |
Solutions:
| (i) True – COPRA applies only to goods. (ii) True – India has exclusive authorities established for consumer disputes redressal. (iii) False – Consumers can file cases in the appropriate consumer court depending on the value of the claim. (iv) False – Consumers can seek redressal for both high and low-value damages. (v) True – Hallmark certification ensures jewelry meets standardized quality. (vi) False – The consumer redressal process can be complex and time-consuming. (vii) True – Consumers have the right to compensation based on the extent of damage incurred. |
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