What is COPRA?

COPRA stands for Consumer Protection Act, a legislation enacted in India to protect the interests and rights of consumers. Originally introduced in 1986, and later updated with the Consumer Protection Act, 2019, COPRA empowers consumers against unfair trade practices, defective goods, and deficient services.

Overview of COPRA

Key Objectives of COPRA

• Protect consumer rights like the right to safety, information, and choice.
• Establish consumer councils and redressal forums at the district, state, and national levels.
• Prevent unfair trade practices such as misleading advertisements and deceptive marketing.
• Compensate consumers for harm caused by defective goods or deficient services.

Consumer Rights under COPRA

1. Right to Safety – Protection against hazardous goods and services.
2. Right to Information – About the quality, quantity, purity, and price.
3. Right to Choose – Access to a variety of goods and services at competitive prices.
4. Right to be Heard – Consumers’ interests will be considered in appropriate forums.
5. Right to Seek Redressal – Compensation for unfair trade practices or exploitation.
6. Right to Consumer Education – Knowledge about rights and remedies.

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