Leverage Live Classes – Privacy Policy

This Privacy Policy applies to the Leverage Live Classes application and related services operated by VASUDHAIVA KUTUMBAKAM GROUP PRIVATE LIMITED (Formerly known as Leverage Ed-Tech Private Limited) (“we”, “us”, “our”). It explains what data we collect, why we collect it, how it is used and shared, how long we keep it, and the choices available to you.

A. Why we collect Personal information?

We collect personal information from you to identify you, to provide you with information required to service you, and to help us deliver a superior career enhancement experience. Information collected enables us to give you convenient access to our service offerings and products, and may help us tailor your career experience. For users of Leverage Live Classes, information is also collected to enrol you in classes, deliver live and recorded sessions, record attendance, and track your learning progress.

B. What information do we collect and how do we use it?

Information you provide:

We collect information to provide more effective services. We ask for your name, email address, phone number, and other personal information when you register to use certain features of our application or website. We also may ask for this information at other times, such as when you enter contests or other promotions sponsored by us and/or our partners. If you use a feature that requires payment of a fee, we collect your credit card data or payment account information.

When you use one of our paid products, we track the web pages, and information that has been accessed by you, and store it on our servers. This enables us to track items that you have completed, and those that you need to see.

Live class participation:

When you join a live class, we process your audio and video streams for the duration of the session so that you can participate. Camera and microphone are accessed only while you are in a session and only after you grant the relevant device permission, which you may revoke at any time from your device settings. Sessions may be recorded for quality, training and catch-up purposes, and recordings are made available to enrolled participants and to authorised members of our academic and operations teams. We also record attendance, join and leave times, in-class chat messages, questions, poll and quiz responses, and assessment results, and associate them with your account to track progress and issue certificates.

Device and app information:

We collect device identifiers, device model, operating system version, app version, network quality metrics, and diagnostic or crash information to keep the service secure, diagnose faults, and improve streaming reliability.

Cookies:

We send cookies (small files containing a string of characters) to your computer, thereby uniquely identifying your browser. Cookies are used to track your preferences, help you login faster, and aggregated to determine user trends. This data is used to improve our offerings, such as providing more content in areas of greater interest to a majority of users.

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Some of our features and services may not function properly if your cookies are disabled.

Log Information:

When you access our application or website, our servers automatically record information that your device or browser sends whenever you visit. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

User Communications:

When you send email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.

Links:

We may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve our customized content. Clicking on links may take you to sites outside our domain. We are not responsible for the privacy practices of other web sites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information.

Alerts:

We may alert you by email or phone (through sms/call/whatsapp) or through in-app and push notifications to inform you about class schedules, reminders, new service offerings or other information which we feel might be useful for you.

Public Forums:

When you use certain features like discussion forums or in-class chat and you post or share your personal information such as comments, messages, files or photos, that content will be available to other participants. All such sharing of information is done at your own risk. Please keep in mind that if you disclose personal information in your profile or when posting, this information may become available to others.

Data Security:

If you use a feature requiring payment of a fee, we transmit your credit card data to our bank for processing. If we encounter a problem with payment, we may review the order information with you and our bank to resolve it. We do not otherwise disclose your credit card information. We do not share your email address or your personal information with third party marketers.

Data transmitted between the application and our servers, including class audio, video and recordings, is sent over encrypted connections (HTTPS/TLS) and stored on access-controlled servers. While no computer system is completely secure, we believe the measures implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

We use reasonable technical, administrative, and physical security measures for the purpose of safeguarding all data you share with us. We also have comprehensive internal policies in place to prevent unauthorized access to your data. We take adequate steps to ensure that third parties we share data with also adopt reasonable level of security practices and procedures to ensure the privacy and security of your information.

However, we are not responsible for any loss, unauthorised access, safety issue or any harm caused to you by any misuse of your personal information, unless it is a direct and foreseeable consequence of negligence and non-compliance on our part only. You hereby acknowledge that we are not responsible, in particular, for any third party action or action on your part leading to loss, damage or harm to you or any other person.

The Company shall not be held liable for any loss whatsoever incurred by you, due to unauthorized access to your electronic devices.

C. Information Sharing

Other than the above mentioned sharing of data related to credit card information, we only share personal information with other companies or individuals outside of VASUDHAIVA KUTUMBAKAM GROUP PRIVATE LIMITED (Formerly known as Leverage Ed-Tech Private Limited) in the following limited circumstances:

1. A. Satisfy any applicable law, regulation, legal process or enforceable governmental request
2. B. Enforce applicable Terms of Use, including investigation of potential violations thereof
3. C. Detect, prevent, or otherwise address fraud, security or technical issues, or
4. D. Protect against imminent harm to the rights, property or safety of VASUDHAIVA KUTUMBAKAM GROUP PRIVATE LIMITED (Formerly known as Leverage Ed-Tech Private Limited), its users or the public as required or permitted by law. We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users subscribed to a particular product, or the number of users registered on our website. Such information does not identify you individually.
5. E. By using the application and/or website and/or registering yourself with us you authorise us to contact you via email or phone call or sms and offer you our services, imparting product knowledge, offer promotional offers running on website & offers offered by third parties, for which reasons, personally identifiable information may be collected. And irrespective of the fact if you have also registered yourself under DND or DNC or NCPR service, you still authorise us to give you a call from Leverage Edu for the above mentioned purposes till 365 days of your registration with us.
6. F. To address customer goals, requirements, service/product offerings as and when opted by the customer.
7. G. With instructors, teaching assistants and other participants of a class you join, to the extent necessary to deliver the class, and with technology service providers who process data on our behalf as described in Section D.

We do not sell your personal information, and we do not share it with advertisers or data brokers.

D. How long do we retain user data?

We retain your personal information for as long as your account remains active, or as long as needed to provide you with our services. Specifically:

1. A. Active accounts. We retain your personal information for as long as you maintain an account with us or continue to use our services.
2. B. After account or data deletion. Upon receiving a valid deletion request (see Section G. Data Deletion), we will delete or anonymize your personal information within 90 days, except where retention is required as described below.
3. C. Class recordings and learning records. Live class recordings are retained for up to 12 months from the date of the session so that enrolled participants can access them, after which they are deleted. Attendance, assessment results and certificates are retained for the duration of your account so that your learning history and credentials remain verifiable, and are deleted or anonymized when your account is deleted.
4. D. Server logs and diagnostic data. Server logs, device diagnostics and crash reports are retained for up to 12 months and are then deleted or aggregated into non-identifiable form.
5. E. Legal and regulatory retention. We may retain certain information for a longer period where required to comply with applicable law, resolve disputes, enforce our agreements, prevent fraud, or as required for tax, accounting or audit purposes. Such data is retained only for the duration mandated by the applicable law or regulation — for example, financial and transaction records are retained for 8 years as required under Indian tax and companies legislation.
6. F. Third-party processing. We may share information with service providers, such as hosting, co-location and streaming providers, to help operate our services. Where third parties process personal information on our behalf, we require them to retain it only for as long as necessary to perform the services requested, and to delete or return it thereafter, subject to reasonable contractual and technical protections limiting its use to our specified purposes.

Once your data is no longer needed for the purposes above, we securely delete or anonymize it.

E. Grievances

If You have any grievances as to the usage of any of Your personal information or any other privacy concerns, You can contact the Grievance Officer, Aditya Arora whose details are provided below:

[email protected]

Contact us

If there are any questions regarding this privacy policy you may contact us by writing to us at: [email protected]

F. Disclaimer

The information contained in this application and website is for general information purposes only. The information is provided by VASUDHAIVA KUTUMBAKAM GROUP PRIVATE LIMITED (Formerly known as Leverage Ed-Tech Private Limited) and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the application, website or the information, products, services, or related graphics contained therein for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this application or website.

Through this application/website you are able to link to other websites which are not under the control of VASUDHAIVA KUTUMBAKAM GROUP PRIVATE LIMITED (Formerly known as Leverage Ed-Tech Private Limited). We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the application and website up and running smoothly. However, VASUDHAIVA KUTUMBAKAM GROUP PRIVATE LIMITED (Formerly known as Leverage Ed-Tech Private Limited) takes no responsibility for, and will not be liable for, the service being temporarily unavailable due to technical issues beyond our control.

G. Data Deletion

You can request deletion of your data at any time by sending an email to [email protected] with the subject "Data Deletion <Your Email ID>". We retain your personal information for as long as your account remains active or as long as needed to provide you with our services, and upon receiving a valid deletion request we will delete or anonymize your personal information - including your profile and account details, class recordings in which you appear, in-class chat messages, attendance and assessment records - within 90 days of the request. We may retain certain information beyond that period only where retention is required to comply with applicable law, resolve disputes, enforce our agreements, prevent fraud, or meet tax, accounting or audit obligations; such information is retained only for the duration mandated by the applicable law or regulation - for example, financial and transaction records are retained for 8 years as required under Indian tax and companies legislation - and is securely deleted or anonymized once that period expires.

H. Grievance Redressal

I. Company Details