Leverage Launchpad – Privacy Policy

This Privacy Policy applies to the Leverage Launchpad mobile application and related services operated by VASUDHAIVA KUTUMBAKAM GROUP PRIVATE LIMITED (Formerly known as Leverage Ed-Tech Private Limited) (“we”, “us”, “our”). It explains what data the app collects, why we collect it, how it is used and shared, and the choices available to you.

A. Why we collect Personal information?

We collect personal information from you to identify you, to provide you with information required to service you, and to help us deliver a superior career enhancement experience. Information collected enables us to give you convenient access to our service offerings and products, and may help us tailor your career experience. For employees and field users of the Leverage Launchpad app, information is also collected to record attendance, verify field visits, and maintain accurate records of work shifts.

B. What information do we collect and how do we use it?

Information you provide:

We collect information to provide more effective services. We ask for your name, email address, phone number, and other personal information when you register to use certain features of our app or website. We also may ask for this information at other times, such as when you enter contests or other promotions sponsored by us and/or our partners. If you use a feature that requires payment of a fee, we collect your credit card data or payment account information.

When you use one of our paid products, we track the web pages, and information that has been accessed by you, and store it on our servers. This enables us to track items that you have completed, and those that you need to see.

Location data (including precise and background location):

When a user punches in for a work shift, the app collects precise device location (including in the background and when the app is closed) to record the route and distance travelled during the shift. This data is transmitted to our servers and associated with the user’s account for attendance and field-visit verification. Collection stops when the user punches out. Full details are set out in Section C below.

Device and app information:

We collect device identifiers, device model, operating system version, app version, and diagnostic or crash information to keep the app secure, diagnose faults, and improve reliability.

Cookies:

We send cookies (small files containing a string of characters) to your computer, thereby uniquely identifying your browser. Cookies are used to track your preferences, help you login faster, and aggregated to determine user trends. This data is used to improve our offerings, such as providing more content in areas of greater interest to a majority of users.

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Some of our features and services may not function properly if your cookies are disabled.

Log Information:

When you access our app or website, our servers automatically record information that your device or browser sends whenever you visit. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

User Communications:

When you send email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.

Links:

We may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve our customized content. Clicking on links may take you to sites outside our domain. We are not responsible for the privacy practices of other web sites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information.

Alerts:

We may alert you by email or phone (through sms/call/whatsapp) or through in-app and push notifications to inform you about new service offerings or other information which we feel might be useful for you.

Data Security:

If you use a feature requiring payment of a fee, we transmit your credit card data to our bank for processing. If we encounter a problem with payment, we may review the order information with you and our bank to resolve it. We do not otherwise disclose your credit card information. We do not share your email address or your personal information with third party marketers.

Data transmitted between the app and our servers, including location data, is sent over encrypted connections (HTTPS/TLS) and stored on access-controlled servers. While no computer system is completely secure, we believe the measures implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

We use reasonable technical, administrative, and physical security measures for the purpose of safeguarding all data you share with us. We also have comprehensive internal policies in place to prevent unauthorized access to your data. We take adequate steps to ensure that third parties we share data with also adopt reasonable level of security practices and procedures to ensure the privacy and security of your information.

However, we are not responsible for any loss, unauthorised access, safety issue or any harm caused to you by any misuse of your personal information, unless it is a direct and foreseeable consequence of negligence and non-compliance on our part only. You hereby acknowledge that we are not responsible, in particular, for any third party action or action on your part leading to loss, damage or harm to you or any other person.

The Company shall not be held liable for any loss whatsoever incurred by you, due to unauthorized access to your electronic devices.

C. Location data (precise and background location)

Location data. When a user punches in for a work shift, the app collects precise device location (including in the background and when the app is closed) to record the route and distance travelled during the shift. This data is transmitted to our servers and associated with the user’s account for attendance and field-visit verification. Collection stops when the user punches out.

What we collect:

1. A. Precise (fine, GPS-level) device location coordinates, along with timestamp, accuracy and, where available, speed and heading.
2. B. Approximate (coarse, network-based) location, where precise location is unavailable or not granted.
3. C. Background location, meaning location collected while the app is running in the background or is closed, for the duration of an active shift.

Why we collect it:

1. A. To record attendance by verifying the place at which a user punches in and punches out of a work shift.
2. B. To record the route travelled and calculate the distance covered during a shift, for travel reimbursement and reporting.
3. C. To verify field visits to institutions, partners, students and customers assigned to the user.
4. D. To resolve disputes relating to attendance, travel claims or visit records.

When collection starts and stops:

Location collection begins only when the user punches in for a work shift and stops when the user punches out. The app does not collect location outside an active shift. While a shift is active, the app displays a persistent notification indicating that location is being collected.

How it is stored and shared:

Location data is transmitted to our servers over an encrypted connection and is stored against the user’s account. It is accessible to the user’s reporting manager and to authorised members of our human resources, operations and administration teams for attendance, payroll and field-visit verification purposes. We do not sell location data, and we do not share it with advertisers or data brokers. It may be processed by our hosting and analytics service providers strictly on our behalf, under contractual restrictions limiting use to these purposes, and may be disclosed where required by applicable law as described in Section D.

Your control and choices:

Location permissions are requested at the time of use, and background location permission is requested separately with an explanation of why it is needed. You may deny or revoke location permission at any time from your device settings (Settings > Apps > Leverage Launchpad > Permissions > Location on Android). If location permission is denied or revoked, shift punch-in, route tracking and field-visit verification features will not function, though the rest of the app remains usable. You may request access to, correction of, or deletion of your location records as described in Section H.

Retention:

Location and route records are retained for as long as required for attendance, payroll, reimbursement and audit purposes, and thereafter for the period required under applicable law, after which they are deleted or anonymised.

D. Information Sharing

Other than the above mentioned sharing of data related to credit card information, we only share personal information with other companies or individuals outside of VASUDHAIVA KUTUMBAKAM GROUP PRIVATE LIMITED (Formerly known as Leverage Ed-Tech Private Limited) in the following limited circumstances:

1. A. Satisfy any applicable law, regulation, legal process or enforceable governmental request
2. B. Enforce applicable Terms of Use, including investigation of potential violations thereof
3. C. Detect, prevent, or otherwise address fraud, security or technical issues, or
4. D. Protect against imminent harm to the rights, property or safety of VASUDHAIVA KUTUMBAKAM GROUP PRIVATE LIMITED (Formerly known as Leverage Ed-Tech Private Limited), its users or the public as required or permitted by law. We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users subscribed to a particular product, or the number of users registered on our website. Such information does not identify you individually.
5. E. By using the app and/or website and/or registering yourself with us you authorise us to contact you via email or phone call or sms and offer you our services, imparting product knowledge, offer promotional offers running on website & offers offered by third parties, for which reasons, personally identifiable information may be collected. And irrespective of the fact if you have also registered yourself under DND or DNC or NCPR service, you still authorise us to give you a call from Leverage Edu for the above mentioned purposes till 365 days of your registration with us.
6. F. To address customer goals, requirements, service/product offerings as and when opted by the customer.

E. How long do we retain user data?

We may provide information to service providers to help us bring you the services we offer. Specifically, we may use third parties to facilitate our business, such as to host the service at a co-location facility for servers. Where we utilize third parties for the processing of any personal information, we implement reasonable contractual and technical protections limiting the use of that information to our specified purposes. We retain personal information, including attendance and location records, for as long as needed for the purposes described in this policy and for the period required under applicable law, after which it is deleted or anonymised.

F. Grievances

If You have any grievances as to the usage of any of Your personal information or any other privacy concerns, You can contact the Grievance Officer, Aditya Arora whose details are provided below:

[email protected]

Contact us

If there are any questions regarding this privacy policy you may contact us by writing to us at: [email protected]

G. Disclaimer

The information contained in this app and website is for general information purposes only. The information is provided by VASUDHAIVA KUTUMBAKAM GROUP PRIVATE LIMITED (Formerly known as Leverage Ed-Tech Private Limited) and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the app, website or the information, products, services, or related graphics contained therein for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this app or website.

Through this app/website you are able to link to other websites which are not under the control of VASUDHAIVA KUTUMBAKAM GROUP PRIVATE LIMITED (Formerly known as Leverage Ed-Tech Private Limited). We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the app and website up and running smoothly. However, VASUDHAIVA KUTUMBAKAM GROUP PRIVATE LIMITED (Formerly known as Leverage Ed-Tech Private Limited) takes no responsibility for, and will not be liable for, the service being temporarily unavailable due to technical issues beyond our control.

H. Data Deletion

You can send your data deletion request to us through email. In order to get your data deleted from our servers, including your location and route history, send an email to [email protected] with a subject "Data Deletion <Your Email ID>". Records that we are required to retain under applicable law, or that are needed for payroll and audit purposes, may be retained for the mandated period before deletion.

I. Grievance Redressal

J. Company Details